Mghara
شروط التجار وسياسة الرسوم
Seller and business terms (supplement to the Terms of Use).
1) Platform fees: the fees published on the plans and fees pages (including the per-item fee on restaurant and store orders) are due on every order or transaction reached through Mghara, however it is paid or delivered.
2) No circumvention: you must not cancel, reject or mark an order as incomplete in order to complete the same deal outside the platform, move a customer to an off-platform contact or payment channel to avoid fees, or encourage customers to do so.
3) Review: Mghara may review circumvention signals (customer reports, matching accounting records, the same customer re-ordering after a cancellation, high cancellation rates). A signal alone is not proof; no action is taken without human review, notice to the seller and a reasonable chance to respond.
4) Measures when a breach is established, escalating with severity and repetition: written warning; demand for the fees due on the affected orders; set-off of those fees against amounts owed to the seller; temporary suspension of the account or some features; termination in serious or repeated cases.
5) Agreed compensation: the seller acknowledges that circumventing fees causes damage that is hard to quantify, and Mghara may claim agreed compensation proportionate to the damage in addition to the fees due, subject to the court's discretion under Egyptian law.
6) Appeal: the seller may appeal any measure through support; the appeal is reviewed and answered in writing.
7) Notices sent through platform notifications, the registered email or phone number are valid notice.
1) Platform fees: the fees published on the plans and fees pages (including the per-item fee on restaurant and store orders) are due on every order or transaction reached through Mghara, however it is paid or delivered.
2) No circumvention: you must not cancel, reject or mark an order as incomplete in order to complete the same deal outside the platform, move a customer to an off-platform contact or payment channel to avoid fees, or encourage customers to do so.
3) Review: Mghara may review circumvention signals (customer reports, matching accounting records, the same customer re-ordering after a cancellation, high cancellation rates). A signal alone is not proof; no action is taken without human review, notice to the seller and a reasonable chance to respond.
4) Measures when a breach is established, escalating with severity and repetition: written warning; demand for the fees due on the affected orders; set-off of those fees against amounts owed to the seller; temporary suspension of the account or some features; termination in serious or repeated cases.
5) Agreed compensation: the seller acknowledges that circumventing fees causes damage that is hard to quantify, and Mghara may claim agreed compensation proportionate to the damage in addition to the fees due, subject to the court's discretion under Egyptian law.
6) Appeal: the seller may appeal any measure through support; the appeal is reviewed and answered in writing.
7) Notices sent through platform notifications, the registered email or phone number are valid notice.
